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Samsung DVD-R4000
Samsung DVD-R4000 DVD Player/Recorder |
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Reviews:
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Love It!
5 out of 5
I had first gotten a Philips player (see my 1 star review on that page) and traded it for the Samsung.I should start by saying that the reason I got a DVD recorder was to simply "save" things from my TiVo to DVD. Nothing too fancy. Setup: a snap. Got it going in 10 minutes out of the box.
Interface: a heck of a lot better than the Philips. The menus are easy to understand. Everything is where you figure it would be. I recommend reading the manual to learn about the more advanced features, but even that's written well. The "keyboard" on-screen is great for doing your titles. So far, I've already burned an episode of Angel for a friend who forgot to set his TiVo and have unloaded 7+ hours off my TiVo onto discs. It's rather nice to be able to burn discs for friends of mine. Oh, and check your local paper for ads for Office Depot, Office Max, Best Buy, Staples, Fry's, etc...they usually run some good deals on DVD-R stacks (saw one for 50 discs for $55 this morning). This was a positive consumer experience and I'd buy from Samsung again.
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Great Value And Easy To Use!
5 out of 5
I picked this up mainly to archieve videos, and it is wonderful. Menu creation is especially easy-if the disk is not playing it will title the disk, and if it is playing, the individual chapters. The automatic setup is a pain, though, as above, and if you have to move equipment to teach classes, etc. it is a huge headache.
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so far so good
4 out of 5
I burn't about 100 DVDS so far and it it is holding up well. Samsung its self is like most companies with support, it depends who you talk to on any given day. Sometimes great and others not so great.
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Please take my advice: don't buy this
1 out of 5
One of the other reviewers here hit the nail right on the head when he mentioned how poor the customer support is, and how Samsung has "insulated" themselves from any customer complaints. It's all too true. I actually have an earlier model Samsung DVD player, and it, along with other Samsung models at the time, had a horrible skipping problem on many DVDs. Samsung's support was almost non-existant -- I found out there was a firmware upgrade for the player, but not through their website (where I couldn't find any help whatsoever), but through a friend with the same problem. HOWEVER, the firmware upgrade did not resolve the problem, and the last I heard, there was a class action suit filed here in Pennsylvania (which I received an invitiation to be a part of, but could not participate in, I think because I no longer had the receipt). Considering their lackluster customer support, I would advise anyone against buying any DVD player from this company. Players are much cheaper nowadays anyway, and you can get an excellent Sony or Toshiba for a modest price.
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Samsung DVD-R4000 DVD Player/Recorder
1 out of 5
I bought a Samsung DVD-R4000 recorder in Oct. 2003. The unit worked fine for a while. After having recorded a few DVD's successfully it said "finalizing has failed". I notified the Sansung warranty repair in N.J. and Amazon. Amazon said to send the defective unit back and they would replace it. I received the new unit in short order. I recorded one DVD with it, before this unit showed the following, "finalizing is failing." I should point out that I bought Sansung DVD-r's as it burped on other manufacturers DVD's. I talked with Amazon and warranty service in N.J. for Samsung. Amazon said to send it back and they would reimburse me. The conversation with Samsung's warranty repair service was bizarre and after that I wouldn't purchase another Samsung product. It appears that this is a contract service to Samsung and in my estimation not customer oriented. I tried via a Public Relations service to contact Samsung to no avail. They have insulated themselves from customer contact in my opinion. If you go to the Samsung web site you will see that their motto is, "Limitless Support and Uncommon Customer Care." In my opinion that truly has to be a joke. Samsung appears to have isolated itself from any constructive or any kind of criticism of their product from the customer. You can however feel confident buying through Amazon however. I would give Amazon 5 stars for cystomer care and help and actually no stars based on experience for Samsung. It still is "caveat emptor" in the marketplace and Panasonic or Sony will get my business in the future.
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Buy at Amazon.com
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