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Philips 985
Philips DVDR985 Progressive-Scan DVD Recorder and Player |
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Reviews:
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Problem with 1x - 8x DVD+R Discs
3 out of 5
I've owned a Philips DVDR985 DVD recorder unit for several years now. The first unit I owned developed problems that my then-purchased extended warranty/service provider could not resolve. Eventually, I was given a new replacement unit DVDR985/172 that has been working well.
I just purchased two 25 pc. packages of Sony v1.2 DVD+R discs with a speed rating of 1x-8x. The DVDR985 recorder does not record to these discs but does record to the slower 1x-4x DVD+RW discs.
I contacted Philips technical support and they recommended that only 1x-4x discs (4x max. speed) be used in the recorder. When I queried them on firmware availability to fix the problem, I was not given any specific information other than to download and apply the firmware from http://www.p4c.philips.com (which I had already performed prior to contacting them). I found the specific firmware for my particular model here. The technician I spoke with recommended TDK discs and because I've already opened one of the two 25-peice packs, I'm pretty much stuck with about $40 of unusable and un-returnable merchandise.
Interestingly enough, I don't see any mention of the maximum disc speed limit in the recorder documentation. I am very disappointed with Philips' ability to provide better solutions/firmware support for these types of problems. When coupled with the problems from my initial unit, I doubt I will buy future electronics from Philips.
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Great When It Worked, but Rarely Worked
1 out of 5
I too bought this DVDR985 when it was $700. Fortunately (or unfortunately) I started having "Disk Error" problems within the first month. I kept all my receipts and documented in detail all my problems. The unit was repaired twice. After the last repair, Philips said my unit was defective. So I asked that they replace it with a unit that had all the features that I paid for. There is no other unit in production with the features of the 985. So I asked for a full refund. I consider myself lucky as I received all my money back.
Now for customer service... Other than having to wait a long time to talk to someone, I found all the live people I spoke to very helpful. I suppose I appealed to their common sense and often preceeded my complaint with "if you paid $700, how would you feel?"
I hope the executives at Philips would read some of the reviews on their products. They will learn a lot.
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don't buy a philips dvd recorder
1 out of 5
I, like untold numbers of others, have been saddled with a DVD recorder that doesn't work. I began having "disc error" problems within a few months of purchasing my DVDR985A. Customer service blew me off with telling me that it was due to bad (scratched/dirty) discs. The problem was intermittent until, of course, the warranty period expired, and then became permanent. Repair people then told me I may have a bad recording laser, but it would cost nearly $400 to replace, and no guarantee that it would cure the problem....I bought a SONY. I know learn that Philips is FULLY AWARE of the "disc error" problem, but a call to the customer service department today resulted in being told that "Philips knows nothing about this problem". Go to google, type in Philips dvdr985 disc error, and read the NUMEROUS reports of their knowledge...seems to be something about a glass laser that they replaced with a plastic laser. DON'T BUY>
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POS
1 out of 5
Most expensive paper wt in the world.
Bought on line. Worked well first 2 months. Made about 30 DVD's and discarded about 30 ruined ones. Then the problems began.
*Wouldn't shut down
* Wouldn't start up
*Disc error
*Stop recording in middle of program
*Firmware upgrades didn't work
If Philips is the standard of Euro technology, they are in for an apocalpyse-terrible quality control.
Just ordered a brand new Toshiba-of Japanese origins.
Put me down as a dissatisfied Philips owner.
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Biggest piece of crap you can waste your money on.
1 out of 5
I paid about $650 for this thing (out of box) at CircuitCity, with an extended warranty about 2 or 3 years ago (good thing I got the extended warranty!). I was plagued with "Disc Error"s while recording. It got progressively worse. Eventually, it wouldn't play rented or brand new movie DVDs. I took it back for repairs. When it came back, it worked again, but only for about a month and started getting the errors again. I took it back. This time they swapped it for another out of box unit just like it. This one worked for a couple of months then started experiencing the same disc errors. I took it back. When I got it back, it worked for a while, then started doing it again. So, of course, I took it back yet again. I told them I didn't want it repaired. I wanted my money back. I found that many many people were having the same problems on the internet. (I even downloaded and installed the latest firmware).
CircuitCity honored the extended warranty and gave me in-store credit of $551.xx plus they'll be sending me a check for the remaining balance on my extended warranty! With that credit, I bought a Panasonic DVD recorder (2 years newer and IN the box!), which records on DVD+r/rw *AND* DVD-r/rw and also has the firewire input that I must have. AND I bought a dual-layer DVD+-r/w drive for my computer, AND I still have $268 left PLUS that unknown check amount... I think I'll get a TiVo with the rest!
I'll never buy another Phillips product again (And I live in Phillips' hometown of Knoxville TN!)
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Buy at Amazon.com
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